Contact Us

The Brooklyn Superhero Supply Co. is a real and actual retail store, serving as a front for 826NYC, a nonprofit dedicated to supporting students, ages 6-18, with their writing skills.

We are located at 372 5th Avenue, Brooklyn NY 11215. Our normal hours of operation are 12:00pm-6:00pm, Tuesday through Sunday. While 826NYC runs programs on Mondays, BSSCo. is closed for maintenance and dimensional warp servicing on Mondays. Please check to confirm we are open on holidays.

Contact Us

For questions about our products or orders, you can contact our Store Manager Chris Eckert via e-mail, or call the store at (718) 499-9884.

Want to be a Community Ambassador or volunteer in another capacity with 826NYC and the Brooklyn Superhero Supply Co.? Call (718) 499-9884 ex706, or e-mail volunteer@826nyc.org

Online Ordering and Return Policy

Our staff is small. Orders are processed as quickly as possible, but may take up to a week to process. If you need your order sooner, please contact our store manager Chris to see if it can be expedited.

Because of the nature of our business and our merchandise, we don't accept returns on online orders. We are happy to answer questions before you order.

If an item is damaged in transit, we will ship out a replacement. If you receive a damaged or defective item, please contact Chris Eckert within a week of receiving the item with a photo of the damaged item(s). You do not need to return the damaged product.

We will very very occasionally have to offer a substitution on some orders. We will notify you of the substitution prior to shipment, and if the alternative is not acceptable, we will offer a refund or credit for that portion of the order.